Bilal arrives at the center carrying his convocation. As he enters, a sign immediately directs him toward the kiosk.

Bilal approaches the kiosk and enters his NSN manually or scans the QR code on his convocation. The operation takes only seconds.

Within 2 seconds, the system retrieves Bilal's file, identifies his visit type, and automatically assigns him to Track B — Administrative Processing.

Bilal's ticket is issued instantly. It contains all necessary information: his queue number, track, waiting location, and visit purpose.

Bilal sits in Track B's waiting area. The screen in front of him shows his queue position in real time. He knows exactly when his turn will come.

The screen announces B-062. Bilal stands and walks directly to Window B-3. No confusion, no crowding, no questions.

When Bilal reaches the window, his full case summary is already displayed on the agent's screen. No need to re-introduce himself — the agent already knows who he is and why he came.